Planning for Recovery
Originally designed for the Law Society of England and Wales, but relevant to all law firms globally, Edge International Principal Nick Jarrett-Kerr has created a series of four webinars on the topic of Planning for Recovery. Each webinar lasts about twenty minutes and is available free of charge.
Episode One – First Steps to Recovery (Video 1/4)
Crisis Management and Financial Resilience
- The need for a crisis management team
- Leading from the front
- Business Continuity Planning
Essential Planning Points
- Creating a common purpose
- Analysis of market and resources
- Adapting structure and decision-making
Restoring Equilibrium
- Communicating to reduce stress
- Work on physical environment
- Flexibility for more remote working and technology
Episode Two – Interfacing with Clients (Video 2/4)
Client Contact in an era of social distancing – the positives and negatives
- Building, Developing and Renewing Trust and Confidence
- Building the four qualities – legal work, service, accomplishment and relationships
- Leveraging the opportunities for cost effectiveness and good LPM
- More communications to learn clients’ affairs
- Persistence, energy and oxygen
Communicating with Empathy
- Understanding what keeps the client awake at night
- Getting to stand in your clients shoes
- Avoiding the traps
Episode Three – Spotting Potent Opportunities (Video 3/4)
Reviewing practice areas for opportunities and threats
- Research and analysis
- The demand curve of emerging, growing, maturing and saturating work
- Capabilities
Redeploying Staff
- Skills conversion
- Finding ways of holding on to staff
- redundancies
Building an Action Plan
- Recovering/growing revenue and profit
- Tactics, tasks, metrics and accountabilities
- Objectives and revised budgets
Episode Four – Business Planning in a Changed World (Video 4/4)
Reviewing operations and resources for flexibility, resilience and a fresh start
- Operational Reviews
- Culture of Resilience
- Reviewing Governance for better decision-making
Developing bold but well thought out Strategies
- Making steps permanent
- Zero Budgeting
- Radical Restructuring
Ten essentials for a business plan in critical times