Remote Working

As organizations move to working remotely, they want to maintain their quality of service, client relationships, productivity and motivation of their people and financial performance. Just as important is to maintain the esprit de corps amongst teams and uphold the culture of the organization.

To achieve these objectives, and make remote working more effective, Edge assists its clients by addressing the following kinds of topic:

• Level of transition – jobs/responsibilities that can or should be transitioned
• Technology – capacity and communication platforms (apart from email)
• Internal and external communications
  • adopting the right tone, care guidelines and protocols
  • listening to clients and staff to monitor satisfaction, understanding special needs of virtual working and anticipating issues (surveys can be a useful tool)
• Leadership
  • defining responsibilities and what needs to be delegated
  • developing a plan for communication (content, frequency, mode)
  • focusing on:
    • frequent check-in with groups/individuals
    • setting the right tone and being empathetic
    • maintaining awareness of values
    • mentoring/teaching people on how to operate
• Training for virtual working
  • technical training
  • communicating virtually and role modelling
  • maintaining efficiency in virtual environment
  • dealing with home office issues

We evaluate alternative solutions, consult on revision of business processes, provide advice on best practices and partner with clients in implementation, including the training of professionals.